Front Desk Agent

Location Gdańsk
Offer description

Gdańsk is about to become an esports destination, and this is your chance to be a part of that.

The Kinguin Esports Lounge is opening soon, and we need people who are passionate about games and customer service to bring this hi-tech destination to life. We want Kinguin Esports Lounge to become a local hangout for gamers of all ages. Are you ready to create that kind of atmosphere for each and every guest?

The Kinguin Esports Lounge is currently interviewing for a passionate, gamer-friendly Front Desk Agent, who can make your patrons feel special and make them want to come back. 

When you join us, you'll find yourself among people passionate about esports, gaming and technology. You'll constantly learn, develop new skills and contribute to the advancement of your field. You will have an opportunity to build a first-of-its-kind gaming center in Poland, as well as see your work directly influence the satisfaction of our customers.

Are you ready to make sure the Kinguin Esports Lounge is a friendly, engaging, and fun place for gamers and an entertainment center for entire families?

Want to know more? Perfect! Read further :)

  • Welcoming guests, answering their questions and providing information (both in person and over the phone),

  • Overseeing the quality of customer experience and acting in case of issues,

  • Assisting with the organization of various events,

  • Maintaining a clean and safe work environment,

  • Supporting other employees when it is required,

  • Delivering top-notch customer experience.


  • Experience in customer service or similar,

  • Excellent knowledge of board and video games,

  • Excellent written and spoken Polish and English skills,

  • Strong communication and interpersonal skills,

  • Positive outlook and outgoing, proactive personality,

  • Ability to establish rapport with customers quickly.

Students with availability of at least 120h per month are also welcome!


  • Fun, customer-oriented environment filled up to the brim with games, 

  • Additional social packages (Multisport cards, private healthcare membership, 50% discount code for games every two months and more),
  • A unique, professional and international work environment,

  • Real development possibilities which are greatly influenced by your own initiative. 



If you find this opportunity exciting and see yourself in this role, please don't hesitate and send us your CV. All applications will be processed in confidentiality.

Last modified Wednesday, September 9, 2020