Customer Service Specialist (SuperHero) with French

Location Poznań/Koszalin
Offer description

Founded in 2013 by former esports national champion, Viktor Romaniuk Wanli, Kinguin has fast become the largest alternative marketplace to Steam, Origin, and Battle.net, with more than seven million loyal customers globally.


Today, Kinguin’s mission is to create an ecosystem built around the gamer, rather than the publisher. To achieve this, Kinguin provides easy and secure access to games, innovative ways for gamers to trade and conduct commerce, new ways for developers to reach customers directly. We do this all with the best customer support in the industry, and we have the awards to prove it.


Join the team and make a difference in how gamers play! Learn more at kinguin.net and kinguin.io.

 
The character superpowers:
  • Mastery over the English and French languages

  • Full readiness to work in shifts and during weekends (our support is available 24/7, 365 days a year)

  • Good communication skills in written word

  • Strong desire for learning new things

  • Proactive attitude (knowing what the customer wants even before they ask)

  • High aptitude for working in an international environment.

  • Positive outlook and a sense of humour

 

You don’t need to have any experience in Customer Service-related area, although if you do, that’s even better!
The character goals:
  • Maintaining high standard in Customer Experience and Satisfaction

  • Order verification

  • Multi-level assistance with store navigation and order processing

  • LiveChat and ticket correspondence with the customers

  • Strong focus on improving the Customer Service
What can you get?
  • Very satisfying salary

  • Beneficial relocation program

  • Seniority program

  • Kinguin Academy: external trainings, internal webinars, internal program: “Read, learn, share and get a bonus”, Kindles and books available to all employees.

  • Additional social packages: (Multisport cards, Medicover health care, free English lessons, Polish lessons for foreigners, 50% discount code for games every two months, free food day, employee birthday’s cake, fresh fruit delivery)

  • Numerous possibilities for gaining new experience and professional development

  • Unique, professional and multi-cultural workspace

 

Another definition of a hero is someone who is concerned about other people's well-being and will go out of his or her way to help them -- even if there is no chance of a reward. That person who helps others simply because it should or must be done, and because it is the right thing to do, is indeed without a doubt, a real superhero.
Stan Lee, Cyberspacers

 
In Kinguin, Super Heroes are always rewarded - apply now!

Last modified Tuesday, August 7, 2018