Customer Service Specialist

Location Philippines
Offer description

Founded in 2013 by former esports national champion, Viktor Romaniuk Wanli, Kinguin has fast become the largest alternative marketplace to Steam, Origin, and Battle.net, with more than seven million loyal customers globally.

 

Today, Kinguin’s mission is to create an ecosystem built around the gamer, rather than the publisher. To achieve this, Kinguin provides easy and secure access to games, innovative ways for gamers to trade and conduct commerce, new ways for developers to reach customers directly. We do this all with the best customer support in the industry, and we have the awards to prove it.

 

Currently Kinguin is looking for a permanent Work from Home - Customer Service Specialist!

Duties:
  • Maintaining high standard in Customer Experience and Satisfaction
  • Order verification
  • Multi-level assistance with store navigation and order processing
  • Ticket/Email correspondence with the customers
  • Strong focus on improving the Customer Service
  • Solving Customer’s issues related to the product purchased specifically digital codes
  • Provide customers information and knowledge about products and services
  • Process refunds, resale, and other solutions 
Requirements:
  • Updated Curriculum Vitae (CV)
  • Broadband/high-speed internet connection (Cable or DSL connection) 

 

Qualifications:

  • Experienced in Customer Service (Retail/Gaming Industry experience is a plus)
  • Gaming knowledge and interest is an advantage
  • Willing to work in 3 different shifts (Night, Mid-shift, Morning)
  • Willing to work in a different time zone (CEST)
  • Computer Literate
  • Excellent in English Communication
  • Ability to use positive language
  • Time Management Skills
We offer:
  • Very satisfying salary
  • Equipment provided by the company
  • Numerous possibilities for gaining new experience and for professional development
  • Unique, professional and multicultural team

 

If you find this opportunity exciting and see yourself in this role, please don't hesitate and send us your CV. All applications will be processed in confidentiality.

 

Join the team and make a difference in how gamers play! Learn more at kinguin.net and kinguin.io!

Last modified Friday, October 23, 2020