Customer Service Specialist

Miejsce pracy Philippines
Opis oferty

Founded in 2013, Kinguin has fast become one of the largest alternative marketplaces to Steam, Origin and Battle.net, with more than 9 millions loyal customers globally. The platform offers digital products, from video games to computer software and services. Kinguin is also one of the first large-scale supporters of the esports industry as a sponsor of tournaments, events and organizations. 

Kinguin’s mission is to create an ecosystem built around the Player. To achieve this, Kinguin provides easy and secure access to games, innovative ways for Players to trade and conduct commerce, new ways for developers to reach Players directly. We do this all with the best customer support in the industry, and we have the awards to prove it.

 

Currently Kinguin is looking for a permanent Work from Home - Customer Service Specialist!

Once you join us, you'll find yourself among people passionate about gaming, technology and esports. You'll constantly learn, develop new skills and contribute to the growth of Kinguin and the gaming industry. You will gain invaluable experience and network with key partners in gaming and esports worldwide. 

Join the team and make a difference! Learn more at kinguin.net and kinguin.io.

 

 

Duties:
  • Maintaining high standard in Customer Experience and Satisfaction
  • Order verification
  • Multi-level assistance with store navigation and order processing
  • Ticket/Email correspondence with the customers
  • Strong focus on improving the Customer Service
  • Solving Customer’s issues related to the product purchased specifically digital codes
  • Provide customers information and knowledge about products and services
  • Process refunds, resale, and other solutions 
Requirements:
  • Updated Curriculum Vitae (CV)
  • Broadband/high-speed internet connection (Cable or DSL connection) 

 

Qualifications:

  • Experienced in Customer Service (Retail/Gaming Industry experience is a plus)
  • Gaming knowledge and interest is an advantage
  • Willing to work in 3 different shifts (Night, Mid-shift, Morning)
  • Willing to work in a different time zone (CEST)
  • Computer Literate
  • Excellent in English Communication
  • Ability to use positive language
  • Time Management Skills
We offer:
  • Very satisfying salary
  • Equipment provided by the company
  • Numerous possibilities for gaining new experience and for professional development
  • Unique, professional and multicultural team

 

If you find this opportunity exciting and see yourself in this role, please don't hesitate and send us your CV. All applications will be processed in confidentiality.

 

Join the team and make a difference in how gamers play! Learn more at kinguin.net and kinguin.io!

Data ostatniej modyfikacji piątek, 8 stycznia 2021